Friendship Line — Toll Free 800-971-0016
The staff at the Walnut Creek Recreation that provide senior services, are always happy to talk to you. They can arrange for grocery deliveries or Lyft rides. But sometimes you may need more help than they can provide. You can always turn to the Friendship Line.
The Friendship Line is both a crisis intervention hotline and a warmline for non-emergency emotional support calls. Founded in 1973 by Dr. Patrick Arbore, Director of IOA’s Center for Elderly Suicide Prevention, and accredited by the American Association of Suicidology.
The Institute on Aging’s 24-hour toll-free Friendship Line is the only accredited crisis line in the country for people aged 60 years and older, and adults living with disabilities. They also make on-going outreach calls to lonely older adults. While there are other organizations that respond to the needs of people who may be contemplating suicide, none provides the type of services that IOA’s Friendship Line offers to respond to the public health problem of suicide among the elderly. Knowing that older people do not contact traditional suicide prevention centers on a regular basis even if they are considering suicide, they created the only program nationwide that reaches out to lonely, depressed, isolated, frail and/or suicidal older adults. Trained volunteers specialize in offering a caring ear and having a friendly conversation with depressed older adults.
Friendship Line provides round-the-clock crisis support services including:
- Providing emotional support
- Elder abuse reporting
- Well-being checks
- Grief support through assistance and reassurance
- Active suicide intervention
- Information and referrals for isolated older adults, and adults living with disabilities
In addition to receiving incoming calls, Friendship Line also offers outreach to eligible callers. They connect with people on a regular basis, and help monitor their physical and mental health concerns. The call-out services act as an intervention to prevent suicide in the long term by improving the quality of life and connectedness of isolated callers. Any aging adult or person living with disabilities, who suffers from depression, loneliness, isolation, anxiousness, or may be thinking about death or suicide, can benefit from completely confidential phone calls with Friendship Line volunteers.